Refund policy

1. Returns

1.1 Eligibility for Returns You may return products to Vilolika Creation under the following conditions:

• The product is in its original packaging and has not been used, worn, washed, or altered in any way.
• The product was purchased from our online store.
• The return request is made within 30 days of the date of purchase.

1.2 Return Process To initiate a return, please follow these steps:

1. Contact our customer support team at vilolikacreation@gmail.com to request a Return Authorization (RA) number.
2. Clearly mark the RA number on the outside of the package you are returning.
3. Pack the product securely in its original packaging and include all accessories and documentation.
4. Ship the product to the address provided by our customer support team.
5. Keep the shipping receipt and tracking information for your records.

1.3 Return Shipping Costs You are responsible for the cost of return shipping unless the return is due to a product defect or an error made by Vilolika Creation.

2. Refunds

2.1 Eligibility for Refunds We will issue a refund for eligible returns in the following circumstances:

• The returned product meets the conditions outlined in Section 1.1.
• The return request is approved by our team upon inspection of the returned product.

2.2 Refund Process Once we receive and inspect your returned product, we will process your refund within 7 business days. Refunds will be issued in the same form as the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

3. Exchanges

We do not offer direct exchanges. If you would like to exchange a product, you can follow the return process outlined in Section 1 and place a new order for the desired item.

4. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at vilolikacreation@gmail.com or 7003798443.

5. Changes to this Policy

Vilolika Creation reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately and will be posted on our website. It is your responsibility to review this policy periodically for updates.

By making a purchase from Vilolika Creation, you agree to the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing Vilolika Creation for your online shopping needs.